Shipping & Payment

Calvin Lin
2009/11/18 (updated: 2026/10/14)

Shipping & Payment

iSwim Fashion offers secure credit card payments, interest-free credit card installments, and a variety of shipping options within Taiwan and internationally. Domestic delivery options include registered postal mail, home delivery, and convenience store pickup. International shipping options may include DHL Express, EMS, SF Express, Air Parcel, ePacket, and Cross-Strait ePacket. Available payment and shipping methods depend on the destination, order value, package weight, and current service conditions.

Credit Card

We accept international credit cards, including VISA, Mastercard, JCB, and UnionPay.
A minimum product subtotal of NT$390 is required for credit card payment.
Online credit card payments are securely processed through a third-party payment service using SSL encryption. Payments are processed in New Taiwan Dollars (TWD).
For UnionPay payments, the availability of payment in Chinese Yuan (CNY) depends on the options provided by the payment service at checkout.
Please provide the recipient's correct name and mobile phone number for payment verification and delivery.
Do not refresh or close the payment page during checkout. If payment fails due to a connection issue or an interrupted session, wait approximately 5 minutes and check the payment status under "My Orders" in the Member Center. If the order remains unpaid, you can use the payment button in your order to try again.
After successful payment, you will receive a payment confirmation email from the third-party payment provider.
Credit card refunds will be returned to the original card. Please check the refund notification and your current or following credit card statement.
All credit card payments are handled by a secure third-party payment provider. iSwim Fashion does not store your credit card information.
International customers may be required to complete 3D Secure 2.0 verification through their card-issuing bank. If an international transaction is declined, please contact your bank or try another credit card.
Debit cards are not supported under this credit card payment method.

Credit Card Installments (3 / 6 Months, 0% Interest)

Available only for eligible credit cards issued by supported banks in Taiwan. Participating banks and installment options are subject to availability on the payment page.
Orders with a product subtotal of NT$790 or more are eligible for 3-month interest-free installments.
Orders with a product subtotal of NT$2,990 or more are eligible for 6-month interest-free installments.
Installment payments are securely processed through a third-party payment provider using SSL encryption. Payments are processed in TWD.
A payment confirmation email will be sent by the third-party payment provider after successful payment.
Refunds will be returned to the original credit card. Please check the refund notification and your current or following credit card statement.

Cash on Delivery (COD)

Cash on Delivery is available only when offered as a payment option during checkout.
Orders that are refused, not collected before the deadline, or returned due to delivery issues may affect the member's future eligibility for Cash on Delivery.
If Cash on Delivery is unavailable, please select another payment method shown at checkout.
For questions about order status or payment eligibility, please contact customer service through the Member Center.

Registered Postal Mail (Taiwan Only)

This shipping method is available only within Taiwan.
Orders are shipped via Chunghwa Post Registered Small Packet. Delivery follows the local postal delivery schedule, and specific delivery time slots cannot be requested.
Shipping fee: NT$70. Free shipping on orders of NT$3,000 or more.
You may request delivery to a designated post office for collection (Poste Restante). See Poste Restante Information and Post Office Locations.
For post office collection, please provide the post office address, recipient's name, and contact number in the order remarks. Bring your identification, personal seal, and registered mail tracking information when collecting the parcel.
Cash on Delivery is not available for Poste Restante shipments or addresses using a post office box.

Home Delivery (Taiwan Only)

Delivered by Black Cat (T-Cat) Home Delivery. Cash on Delivery is not available.
Available in Taiwan and selected offshore islands. See Delivery Coverage.
Parcels dispatched before 5:00 PM generally arrive the following day, excluding remote areas and offshore islands. Delivery time slots may be selected.
Standard shipping fee: NT$130. Free shipping on orders of NT$5,000 or more.
Offshore island shipping fee: NT$220. Free shipping on orders of NT$8,000 or more.
Available delivery time slots: 9:00 AM–12:00 PM, 12:00 PM–5:00 PM, and 5:00 PM–8:00 PM.
Please provide a valid mobile phone number so the delivery driver can contact you if necessary.

DHL Express

International shipping only. Estimated delivery time is approximately 2 to 5 days.
Asia: shipping starts from NT$749.
North America and Europe: shipping starts from NT$999.
Base shipping rates are calculated from 0.5 kg. Additional charges depend on the applicable weight tiers. Actual shipping costs are displayed at checkout.
Shipment tracking is available through the official DHL website.

EMS International Express Mail

International shipping only. Estimated delivery time is approximately 5 to 7 days.
Shipping starts from NT$450, depending on the destination country.
Base shipping and additional weight charges are calculated in 0.5 kg increments.
Cash on Delivery is not available.
Tracking is generally available through the postal network and the destination country's postal service.

SF Express (Hong Kong & Macau)

Available only for Hong Kong and Macau. SF Freight Collect is also available where offered at checkout.
Orders may also be delivered to an SF Express EF-Locker for self pickup.
Hong Kong: shipping starts from NT$200.
Macau: shipping starts from NT$220.
Base shipping is calculated from 1 kg, with additional weight charged in 0.5 kg increments.

Air Parcel

International Air Parcel shipping rates vary by destination, starting from NT$145 for selected regions. Base shipping and additional weight are calculated in 0.5 kg increments. Available shipping methods and actual charges are displayed at checkout.
Shipped via Chunghwa Post Registered Air Parcel. Estimated delivery time is approximately 7 to 14 days, depending on the destination and local delivery conditions.
A tracking number will be provided after shipment. Once the parcel arrives in the destination country, delivery progress may be checked through the local postal service.
Tracking may also be available through third-party websites such as AfterShip or 17TRACK.
If your local postal service offers delivery notifications, we strongly recommend enabling them.

ePacket (Economy International Shipping)

International Air Small Packet service was discontinued on April 1, 2026, and replaced by International ePacket.
Available for lightweight orders with a total product value of up to NT$2,700.
ePacket shipping rates start at 100 g and are calculated in 10 g increments. Actual shipping charges are displayed at checkout. Unlike some previous shipping methods, any shipping fee difference will not be credited to Store Credit.
This shipping method uses simplified delivery without requiring a signature. Compensation for loss and formal investigation services are not provided. Further assistance or intervention regarding delivery status or customs clearance is unavailable.
By selecting this shipping method, you acknowledge that it is a no-signature, non-compensated economy service and agree to assume the associated shipping risks.
In some countries, ePacket delivery may be slower, have limited tracking information, or be handled by local delivery contractors. Delivery may take up to 60 days in certain circumstances, including peak seasons in Canada, Australia, or the United States.
If your local postal system provides limited tracking or has experienced ePacket delivery issues, we recommend choosing Air Parcel where available for more comprehensive tracking and potentially more stable delivery.

Cross-Strait ePacket (Mainland China Only)

Cross-Strait ePacket has been available since May 1, 2026. This service excludes Hong Kong, Macau, and Outer Mongolia.
Cross-Strait Postal ePacket is handled as registered mail and provides full tracking service.
Estimated delivery to major cities, including Beijing, Tianjin, Shijiazhuang, Shanghai, Nanjing, Suzhou, Hangzhou, Ningbo, Guangzhou, Shenzhen, Dongguan, Xiamen, Fuzhou, and Quanzhou, is approximately 4 to 8 days.
Delivery to other provinces, cities, and regions generally takes approximately 7 to 12 days.
During China's Double 11 shopping season, shipping volumes increase significantly. The estimated delivery times above may not apply from November through late December each year.

Shipment Tracking

The shipment tracking number is provided in your order information. Tracking availability depends on the selected shipping method.
DHL Express and SF Express shipments can be tracked through their official carrier websites.
EMS, Air Parcel, and other postal services with tracking support can be tracked through the relevant postal networks. Some international postal shipments may become trackable through the destination country's postal service only after arrival.
Some international Air Parcel tracking numbers may begin with C or E and end with TW.
You may also use third-party tracking websites such as AfterShip or 17TRACK.

Import Tax & Customs Duty

International shipping charges do not include import taxes, customs duties, or other local charges imposed by the destination country or region.
For certain countries and shipping methods, customs duties and tax handling fees may be calculated and collected separately at checkout.
If these charges are not collected at checkout, they may be charged later to the recipient by the delivery carrier or customs authority.
Tax and customs regulations vary by country or region. Actual charges are subject to the final assessment of the local customs authority or shipping carrier.

Shipping & Payment FAQ

Which payment methods does iSwim offer?

iSwim offers credit card payments and eligible credit card installment plans. Available payment methods depend on the order amount, customer location, shipping method, and payment conditions shown at checkout.

Can international customers pay by credit card?

Yes. International customers can pay using VISA, Mastercard, JCB, and other supported international credit cards. Payments are processed in New Taiwan Dollars (TWD). International transactions may require 3D Secure 2.0 verification through the card-issuing bank.

What should I do if my credit card payment fails?

Do not refresh or close the payment window during checkout. If payment fails, wait approximately 5 minutes and check the order status under "My Orders" in the Member Center. If the order remains unpaid, use the payment button in your order to try again.

What are the requirements for credit card installments?

Interest-free installments are available only for eligible credit cards issued by supported banks in Taiwan. A product subtotal of NT$790 or more qualifies for 3-month installments, while NT$2,990 or more qualifies for 6-month installments.

How are credit card refunds processed?

Credit card refunds are returned to the original card used for payment. The actual processing and posting time depends on the payment provider and card-issuing bank.

Which shipping methods does iSwim offer?

Customers in Taiwan may choose registered postal mail, home delivery, or convenience store pickup. International shipping options may include DHL Express, EMS, SF Express, Air Parcel, ePacket, and Cross-Strait ePacket. Available options depend on the destination, order value, package weight, and delivery conditions.

Which shipping methods are available for orders within Taiwan?

Depending on the destination and order conditions, customers in Taiwan and selected offshore islands can choose Chunghwa Post Registered Mail, Black Cat Home Delivery, or convenience store pickup. Shipping fees, free shipping thresholds, delivery time slots, and payment restrictions vary by method.

Should I choose DHL Express, EMS, or Air Parcel for international shipping?

DHL Express is generally the fastest option. EMS provides international express delivery through the postal network, while Air Parcel usually takes longer but may have a lower shipping cost. Checkout displays only the shipping methods currently available for your order.

Does ePacket require a signature or include compensation for loss?

No. ePacket uses simplified delivery without requiring a signature. It does not include compensation for loss or a formal investigation service. Please make sure you accept the associated shipping risks before selecting this method.

Can I track my shipment after it has been dispatched?

Tracking availability depends on the shipping method. DHL Express, EMS, SF Express, Cross-Strait ePacket, and Air Parcel normally provide tracking numbers. Tracking information and further intervention for ePacket may be limited.

Does international shipping include import taxes or customs duties?

No. Shipping charges do not include import taxes, customs duties, or other local fees. For some countries and shipping methods, customs duties and tax handling fees may be calculated and collected separately at checkout. Otherwise, applicable charges may be collected later by the carrier or customs authority.

Why are some shipping methods unavailable at checkout?

Shipping methods depend on the destination, order amount, package weight, tracking requirements, and local delivery conditions. Certain services may be limited to specific countries or temporarily unavailable due to operational changes or shipping risks.

Why is Cash on Delivery unavailable for my order?

Cash on Delivery availability depends on the shipping method and may be restricted due to previous uncollected or unusually returned orders. Please refer to the payment methods shown at checkout or contact customer service through the Member Center.

Where can I find information about convenience store pickup?

Convenience store pickup and convenience store Cash on Delivery are explained on a separate page. Please refer to the "Convenience Store Pickup" guide.

Note

Some shipping methods may experience limited tracking, slower customs clearance, or less reliable delivery in certain countries. Both ePacket and Air Parcel may involve shipping risks, depending on the destination and local postal services. To reduce these risks, iSwim Fashion may adjust or temporarily disable specific shipping methods based on destination and service conditions.

For convenience store pickup and Cash on Delivery, please see: Convenience Store Pickup.

※Shipping and payment information will be updated on this page whenever services or conditions change. Last updated: October 14, 2026.